Zoe Heart Pendant Necklace

Shipping & Returns

At Haute Haus, we ensure fast and reliable delivery across Kenya.

For door delivery, orders within Nairobi are dispatched next day for KShs 350. Deliveries to Nairobi Environs, including Kiambu, Machakos, and Kajiado Counties, cost KShs 400. Deliveries to Nakuru, Nanyuki, Nyeri, and Machakos Towns are KShs 350. Orders to the rest of Kenya take 1-3 days via Fargo Courier at a cost of KShs 500. International shipping will soon be available, with rates calculated at checkout. Ensure accurate delivery details to avoid delays, as re-delivery charges apply for unsuccessful attempts.

Local pickup is available at select locations. Pickup within Nairobi and Nairobi Environs, including some areas within Kiambu, Machakos, and Kajiado Counties, is KShs 120, while pickup in Nakuru, Nanyuki, Nyeri, and Machakos Towns is KShs 250. Customers can select their preferred pickup location at checkout. If unavailable, we will contact you with the nearest options. For more details, see Shipping & Cost.

We offer hassle-free returns and exchanges within 30 days on eligible items reported within 24 hours of receipt, provided they are unused and in their original packaging. Final sale and custom-engraved items are non-returnable.

For assistance, contact hello@hautehaus.co.ke or WhatsApp +254 731 006 499.